Terms of service

1. Who we are and what this covers

CybrRM is made and sold by CybrFlux (“we”, “us”). These terms are the agreement between you and us for using CybrRM, the website you are reading and anything else we offer under the CybrRM name (together, “the service”). By creating an account or using the service you agree to them. If you use the service for a business, you are agreeing for that business too, and you confirm you are allowed to.

2. Your account

• Give us a real email address and keep it up to date.
• Everyone signs in with a password and a code from an authenticator app (two-step sign-in). Keep both private. You are responsible for what happens under your sign-in.
• Tell us quickly if you think someone else has got into your account.
• You must be old enough to make a binding contract where you live.

3. Workspaces and the people in them

Your records live in a workspace. The person who creates a workspace is its owner. Owners and admins can invite people and decide what each person can read, change and manage. You are responsible for who you invite and for what they do in your workspace, and for making sure you may share the information you put in. Do not invite someone without their knowledge.

4. The free trial

A new workspace starts with a free trial of 14 days. No card is needed to start. When the trial ends and you have not chosen a plan, the workspace becomes read-only: you and your team can still sign in, read, search, export and print your records, but nothing can be added or changed until a plan is chosen. Nothing is deleted because a trial ended.

5. Plans, payment and renewal

• Paid plans are priced per person, and sometimes by add-on, and are billed monthly or yearly. The current prices and what each plan includes are on the pricing page.
• Card payments are taken by Stripe. Your card details go to Stripe, not to us.
• A subscription renews automatically at the end of each month or year, for the same period, until you cancel.
• You can cancel yourself at any time from the Billing page in your workspace. A cancellation takes effect at the end of the period you have already paid for. You keep full use of the service until then, and are not charged again.
• You choose how many people (seats) and which add-ons you pay for. We can only add people up to the number of seats on your plan.
• If a payment fails, we will email the workspace owner. Stripe may try the card again. If the subscription ends unpaid, the workspace becomes read-only in the same way as after a trial. Nothing is deleted because of billing.
• Prices are shown in USD. Taxes may be added where the law requires.
• If we change a price, it applies from your next renewal. We will give notice before that: [to be decided: how much notice of a price change, and how it is given].
• Refunds are covered in the refund policy.

6. Your information

• The records, files and other content you put into CybrRM are yours. You give us permission to store and process them only so we can run the service for you.
• You can export your records as CSV files at any time, including when a workspace is read-only.
• How we handle personal information is explained in the privacy policy.
• If you want your workspace and its records removed, email us at our support address (not set up on this site yet). How long we keep information after a workspace ends is set out in the privacy policy.

7. Cybie, the assistant

Cybie answers questions about your records and can draft changes. Cybie can be wrong, so check what it tells you. It never saves a change until you approve it, and you can undo a change afterwards. How many questions each person can ask each month depends on the plan. Cybie stops at the limit and nothing is billed automatically.

8. Using the service properly

Please read the acceptable use rules. They are part of these terms. We may warn, restrict or suspend an account that breaks them.

9. Availability and changes to the service

We work to keep CybrRM running, but we make no promise that it will always be available or free of mistakes. We may change, add or remove features. If we remove something you rely on, we will say so in advance wherever we reasonably can.

10. Ending things

• You can stop using the service, and cancel a paid plan, whenever you like.
• We may suspend or end access if you seriously or repeatedly break these terms or the acceptable use rules, or if the law requires it. Where we can, we will tell you first and give you a chance to export your records.
• Sections that by their nature should survive (for example, 11 and 12) continue after these terms end.

11. Our responsibility to you

The service is provided “as is”. To the extent the law allows, we are not responsible for losses that we could not reasonably have foreseen, for lost profits, or for problems caused by things outside our control, including the services we rely on. Nothing in these terms limits anything that the law does not allow us to limit.

[to be decided: the limit on our total responsibility, for example the amount paid in the last 12 months]

12. Which law applies

These terms are governed by the law of [to be decided: which country or state's law governs these terms], and disputes go to the courts there, unless the law where you live gives you a right to go elsewhere.

13. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change matters, we will tell you before it takes effect. If you keep using the service after that, you accept the new terms.

14. Contact

CybrFlux, our support address (not set up on this site yet).