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Legal

Refund policy

When and how CybrRM refunds a payment, and how to ask for one.

Draft: not yet reviewed by a lawyer

This page is not final and is not an agreement yet. The highlighted notes marked “to be decided” are points still open; each one will be replaced by the real term before anyone is asked to accept this page.

Last updated: 12 November 2026

This is a cautious starting policy. It explains when a payment can be refunded and how to ask. It sits alongside the terms of service.

Try it first, for free

Every new workspace has a 14-day free trial with no card, so there is nothing to pay or refund while you are trying CybrRM. We encourage you to use the whole trial before you pay.

Cancelling

  • You can cancel yourself at any time from the Billing page in your workspace. You do not need to contact us.
  • A cancellation takes effect at the end of the period you have paid for (the month or the year). You keep using the service until then, and you are not charged again.
  • After a subscription ends, the workspace is read-only. You can still read and export your records, and nothing is deleted because of billing.

When we refund

  • If we charged you by mistake (for example a duplicate payment, or a charge after you cancelled), we will refund it in full.
  • The first payment on a plan: [to be decided: whether a first payment can be refunded, and within how many days]
  • Other payments: a payment for a month or year that has already started is not refunded, except where this policy says so or the law requires it.
  • Yearly plans cancelled part-way: [to be decided: whether the unused part of a year is refunded, and how it is worked out]
  • Fewer seats part-way through a period: [to be decided: whether a reduction in seats mid-period earns a credit or refund]
  • Add-ons (Books, extra Cybie credits): [to be decided: whether add-ons and credit packs are refundable once bought or used]
  • Nothing in this policy limits any right you have under the law where you live.

How to ask

Email our support address (not set up on this site yet) from the address on the account. Tell us the workspace name, the date and amount of the payment, and why you are asking. We will reply with our decision.

How a refund is paid

A refund goes back to the card that was charged, through Stripe, in USD. Your bank decides when it shows on your statement, which can take several days. We cannot refund to a different card.